El Garito® Terms & Conditions

The following are the terms of use (“Terms”) that govern your use of the websites and applications where this appears (collectively, the “Site”). Our Privacy Policy and any other policies, rules or guidelines that may be applicable to particular offers or features on the Site are also incorporated into these Terms. By visiting or using the Site, you expressly agree to these Terms, as updated from time to time.

We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. By continuing to use this Site after that date, you agree to the changes.

The Site is not targeted at anyone under the age of 18, and they are not permitted to use the Site. We strongly encourage all parents and guardians to monitor Internet use by their children. If you use the Site, you affirm you are at least 18 years old.

Ticket Package Orders

Ticket packages are sold on a first come first served basis and while quantities last. It is your responsibility to check your order. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.If after submitting your order you realize that you made a mistake, and you are within 24 hours from the time you submitted the order, you can email customer service at info@elgaritotama.com. A 15% handling fee will be deducted from any monies we may agree to refund to you in connection with any such mistake.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.


All ticket prices are in U.S. Dollars and are inclusive of taxes unless otherwise stated.

Resale and Promotions​

Resale of ticket packages is expressly prohibited. Photo identification will be required at the time of delivery for each person named on an order. Tickets may not be used for advertising, promotions, contests or sweepstakes unless formal written authorization is given by us.

Billing Information Verification

Orders are processed only after a billing address and other billing information have been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket package order that can delay processing. In these cases, customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your ticket package to another customer without further notice.

Refunds & Cancellations

Generally we do not make refunds for VIP table reservations.

However, if by any chance you have a legitimate reason because of which you will not be able to come to El Garito and feel like you’re entitled to a refund (possible reasons include but are not limited to pregnancy, serious injuries and sickness that prevents you from travelling) – please let us know as soon as possible.

Depending on the term of your cancellation, you can get a full refund of your purchase – we accept cancellations up to 14 days prior to your reservation date (excluding the 7% credit card fee which is non-refundable). All cancellations made 13 days or less prior to your reservation date will not be eligible for refund.

After your cancellation is approved, the refund can take up to 20 business days to be reflected in your account.

General entry tickets, ticket packages and VIP table reservations are non-transferable and, except in limited circumstances, non-refundable even in the case of cancellation or no-show. If we issue you a refund for a general ticket, ticket package and/or VIP table reservation due to a canceled event, we will issue a refund of the face value paid.

Additionally, all VIP table guests must arrive before 12:30 AM to retain their table; failure to do so gives us the right to re-sell the table. We kindly request that you and your group refrain from excessive drinking before reaching the venue, as entry might be denied to the entire group if any individual is deemed intoxicated. Please note that we cannot be held liable for any loss or damage to personal items; the safety of your belongings remains your sole responsibility.

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets, ticket packages and/or VIP table reservations you purchased. Customer agrees and understands that the charges on a credit card for any items purchased through the Site (owned by 3102670855 SOCIEDAD DE RESPONSABILIDAD LIMITADA) are irrevocable, undisputable and may not be charged back, contested or challenged now or in the future, doing so is a material breach of this agreement for which 3102670855 SOCIEDAD DE RESPONSABILIDAD LIMITADA would be entitled to attorney fees, costs and fees associated with addressing a chargeback in addition to the amount challenged. 3102670855 SOCIEDAD DE RESPONSABILIDAD LIMITADA shall have at its sole disposal any other legal remedy it independently chooses to pursue any collection against Customer for the cost of the chargeback. Customer further agrees that proof of purchase by 3102670855 SOCIEDAD DE RESPONSABILIDAD LIMITADA is all that is necessary to establish to the credit card agency or banking institution to deny a chargeback to Customer.

Payment Methods

We accept PayPal, Direct Bank Transfer (SINPE Costa Rica), American Express, Visa, MasterCard and Discover as methods of payment. Bank Transfers must be completed immediately in order to hold your ticket package. Order ID must be used as the payment reference. Tickets, reservations and ticket packages will not be held until the funds have been transferred.

Postponed or Rescheduled Events

If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not be issued for most rescheduled events or postponements. We will not refund you for postponed or rescheduled events.

Opening Acts and Festival Performers

Opening acts or guests may sometimes tour with headlining performers or other attractions. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. We will not provide a refund if an opening act or festival performer is changed or canceled. If your event ticket is for a sponsored concert series with multiple feature performers, and there is a partial cancellation or change in artists performing in that concert series, we will not provide a refund.

Claims of Copyright Infringement on the Site

It is our policy to terminate, in appropriate circumstances, the access rights to the Site of repeat infringers.


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