El Garito® Terms & Conditions
We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. By continuing to use this Site after that date, you agree to the changes.
The Site is not targeted at anyone under the age of 18, and they are not permitted to use the Site. We strongly encourage all parents and guardians to monitor Internet use by their children. If you use the Site, you affirm you are at least 18 years old.
Ticket Package Orders
Ticket packages are sold on a first come first served basis and while quantities last. It is your responsibility to check your order. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.If after submitting your order you realize that you made a mistake, and you are within 24 hours from the time you submitted the order, you can email customer service at email@example.com. A 15% handling fee will be deducted from any monies we may agree to refund to you in connection with any such mistake.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.
All ticket prices are in U.S. Dollars and are inclusive of taxes unless otherwise stated.
Resale and Promotions
Resale of ticket packages is expressly prohibited. Photo identification will be required at the time of delivery for each person named on an order. Tickets may not be used for advertising, promotions, contests or sweepstakes unless formal written authorization is given by us.
Billing Information Verification
Orders are processed only after a billing address and other billing information have been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket package order that can delay processing. In these cases, customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your ticket package to another customer without further notice.
General entry tickets, ticket packages and VIP table reservations are non-transferable and, except in limited circumstances, non-refundable even in the case of cancellation or no-show. If we issue you a refund for a general ticket, ticket package and/or VIP table reservation due to a canceled event, we will issue a refund of the face value paid. Additionally, all VIP table guests must arrive before 12:30 AM to retain their table; failure to do so gives us the right to re-sell the table. We kindly request that you and your group refrain from excessive drinking before reaching the venue, as entry might be denied to the entire group if any individual is deemed intoxicated. Please note that we cannot be held liable for any loss or damage to personal items; the safety of your belongings remains your sole responsibility. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets, ticket packages and/or VIP table reservations you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
We accept PayPal, Direct Bank Transfer, American Express, Visa, MasterCard and Discover as methods of payment. Bank Transfers must be completed immediately in order to hold your ticket package. Order ID must be used as the payment reference. Tickets, reservations and ticket packages will not be held until the funds have been transferred.
Postponed or Rescheduled Events
If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not be issued for most rescheduled events or postponements. We will not refund you for postponed or rescheduled events.
Opening Acts and Festival Performers
Opening acts or guests may sometimes tour with headlining performers or other attractions. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. We will not provide a refund if an opening act or festival performer is changed or canceled. If your event ticket is for a sponsored concert series with multiple feature performers, and there is a partial cancellation or change in artists performing in that concert series, we will not provide a refund.
Claims of Copyright Infringement on the Site
It is our policy to terminate, in appropriate circumstances, the access rights to the Site of repeat infringers.